About
Highly accomplished and technically proficient Administrative Officer/IT Specialist with 13 years of experience optimizing office operations and IT systems to enhance productivity and service delivery. Expert in supporting executive leadership, streamlining document and records management, and coordinating complex schedules. Proven ability to leverage Microsoft Office Suite, database management, and IT support to drive efficiency and facilitate seamless stakeholder communication.
Work
Aba South Social Welfare
|ASSISTANT CASE OFFICER (INTERNSHIP)
Aba South, Abia, Nigeria
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Summary
Provided critical administrative and assessment support to case officers, contributing to efficient client services and robust case management within the welfare department.
Highlights
Supported the systematic organization of client case files, improving accessibility and data integrity for case officers.
Assisted in client intake processes and conducted basic assessments, contributing to efficient service initiation for new clients.
Contributed to the preparation of comprehensive case summaries and reports, aiding in informed decision-making and client advocacy.
Nigeria Police
|ADMINISTRATIVE OFFICER
Aba, Abia, Nigeria
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Summary
Led comprehensive administrative and IT support functions to optimize daily operations, enhance executive productivity, and ensure efficient service delivery for the Nigeria Police.
Highlights
Developed and produced critical memos, detailed reports, comprehensive spreadsheets, and compelling presentations using Microsoft Office Suite, ensuring accurate and timely information flow for daily operational support.
Maintained and updated sensitive personnel data with 100% accuracy within organizational databases and record systems, ensuring data integrity and compliance.
Streamlined executive calendars by scheduling and coordinating over 50 meetings and appointments monthly, including logistics and material preparation, improving organizational efficiency and executive time management.
Captured precise meeting minutes, meticulously tracked action items, and distributed timely summaries to over 20 key stakeholders, enhancing accountability and project progression.
Managed high-volume inbound communications, screening and routing over 100 phone calls daily and resolving routine inquiries from diverse stakeholders, improving information access and satisfaction.
Managed all incoming and outgoing correspondence and implemented an efficient, searchable physical and digital filing system, reducing document retrieval time by 20%.
Education
Brigham Young University Idaho
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Associate bachelor's degree
Applied Technology
National Open University Lagos
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BSc.
Criminology/Sec Studies
Languages
English
Certificates
Google IT Support
Issued By
System Administration
Issued By
Unknown
Skills
Microsoft Office Suite
Microsoft Office, Word, Excel, PowerPoint, Data Analysis, Reporting, Presentation Development.
Office Management
Office Administration, Operations Management, Administrative Support, Record Keeping, Filing Systems, Equipment Maintenance, Supply Chain Management.
Communication
Excellent Communication, Written Communication, Verbal Communication, Stakeholder Communication, Interpersonal Skills, Meeting Minutes.
Time Management
Time Optimization, Scheduling, Prioritization, Productivity, Calendar Management.
Customer Service
Client Relations, Customer Support, Inquiry Resolution, Service Delivery.
Professional Integrity
Ethics, Confidentiality, Professionalism, Trustworthiness.
IT Support
Basic IT Support, System Administration, Google IT Support.
Database Management
Data Entry, Data Accuracy, Records Systems.